Ez Dock Pk maintains full ownership of the products until full payment has been obtained.

Overview

  • If your order has been made already or sent, then its not returnable.
  • It is possible to cancel your order if it hasn’t been made yet. Contact us and we will help you
  • It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item or payment method.
  • If nobody is at the address when we make the delivery, if delivery is not possible, the package will, returned to us and you will bear the charges for another delivery attempt.

Return policy

  • We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
  • If you are not completely satisfied with your product and want to make some changes in it, simply return the unused product(s) in its original packaging within 1 day. You must pay delivery charges to return the goods and this must also be arranged by yourself.
  • The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the product, when we receive the product, we will make the required changes to the product and dispatch again.

    Contact us at Whats App or Email for questions related to refunds and returns.